We're getting ice from our top unit.

There is an indicator light that says "Ice off". We can't figure out how to turn it back on. Thank you for submitting your question. Get access to helpful solutions, how-to guides, owners' manuals, and product specifications for your Dual Ice Maker French Door (RF263TEAE) from Samsung US Support. To turn off the ice maker, press the [Ice Type] button to cycle through the settings "Cubed Ice," "Crushed Ice," and "No Ice." Do I need to call for service or is there something else I can try? To reset the ice maker using this switch, remove the ice tray and the cover plate from the front of the ice maker, which you should be able to do by simply pulling it. We purchased a 4 Door French Door, model RF28R7351SR/AA, about 9 months ago. We had free ice below the ice bucket and around the auger drive and thawed it out a couple of times before calling for service. Touchscreen LCD: Select Settings, tap … If the ice maker was turned off, turn it back on and wait 24 hours before determining if you still need to reset Samsung refrigerator ice maker. The information for turning the ice off is provided in the image below. The Help Center told me how to reset the ice maker for the bottom section of our Samsung 3-door French Door refrigerator. The dispenser will continue to work if the icemaker is turned off. When the icemaker is turned off, any ice cubes still in the ice bucket can still be dispensed. Turn the switch off; then unplug the refrigerator and leave it unplugged for 5 minutes. No ice resulted after a 24-hour wait. Thank you for choosing Manage My life. I know Samsung units can be a little confusing and I will be happy to assist you. Additionally, before performing a reset, make sure your ice maker isn’t turned off. Only reset your ice maker if you are experiencing no ice production or unusually low ice production. The manual says to hold the cubed and crushed ice … Bottom-mount dispenser models with icemaker: The dispenser has an icemaker off button ("Ice" or "Ice Maker") that must be activated to turn the icemaker off. I hope this helps. We heard sounds when the button was pushed and the chime sounded. It started having trouble with the ice maker about 4 months later. You'd press the same two buttons to turn the unit back on. Our Samsung refrigerator ice is off.