Related: Raymour and Flanigan - Platinum Protection Plan Review. Customer service reps are trained Crooks! Wasted money on junk sofa and even more money on worthless warranty!!! The technician that was sent should not have done anything to your furniture because you didn't purchase the protection plan. RUN AWAY! At Raymour & Flanigan, we stand behind our quality products. I believe after all these service calls, I should be given a re-select. RUN AWAY! Guess you … I called and complained over and over no solution was done. Customer service reps are trained Crooks! Raymour & Flanigan Furniture Customer Service. I bought a five piece wooden bedroom set from Raymour and Flannigan approximately 2 years ago, I had a one year manufacturers warranty, and the platinum protection warranty which is supposed to cover damages such as stains, rips, cracking, bubbling, for five years. Customer Service. I purchased a mattress from them that turned out to be defective--within two weeks it was sagging so badly that I would roll into the middle of it like I was in a hammock (and I only weigh 130 pounds! I would like Platinum Protection Plan on associates purchase because this plan is so amazing and it is for 5 years. Now I will get the normal reply that I wrote below. I have been working at Raymour & Flanigan full-time for more than 10 years Pros Competitive pay, family-owned, internal delivery, internal platinum protection service, good benefits, growth, advancement opportunities, leadership develop 555 Raymour & Flanigan reviews. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. Continue reading. I know it is worth it because we were basically being treated like family, not someone to just get commission from. horrible customer service. I purchased sofa and loveseat in March 2007 and purchased the 5 year platinum protection plan. The Protection plan is more than worth the money for what the company offers with it. Raymour & Flanigan — platimum protection plan. To file a claim or ask questions about your Platinum Protection Plan, please call our Platinum Protection line at 1.866.383.4484 (select option 4). Here is a place where homeowners can find raymour and flanigan protection plan artisans and professionals to renovate their home and furnitures, and the site has become the go-to source for those in the know. We use cookies to improve your experience on our site and to show you personalised advertising.